Contact Us

We're here to help you bring your creative vision to life

Response Times

2-4 hours
Support Tickets
24 hours
Email Inquiries
1-2 days
Partnership Requests
48 hours
Media Inquiries

Send Us a Message

Get in Touch

📧

Email Support

Get help with technical issues, billing, or general questions

support@gptimage1.5.com
🤝

Partnerships

Interested in partnering with us?

partnerships@gptimage1.5.com
📰

Media & Press

For media inquiries and press opportunities

media@gptimage1.5.com
🔒

Security Concerns

Report security vulnerabilities or concerns

security@gptimage1.5.com

Frequently Asked Questions

How quickly will I receive a response? ▼

Response times vary by inquiry type. Support tickets typically receive responses within 2-4 hours during business hours. General email inquiries are answered within 24 hours. Partnership and media inquiries may take 1-2 business days for a comprehensive response.

What information should I include in my support request? ▼

For technical support, please include: your account email, a detailed description of the issue, steps to reproduce the problem, any error messages you've encountered, and screenshots if applicable. This helps us resolve your issue faster.

Do you offer phone support? ▼

Currently, we offer support through email and our ticket system. This allows us to maintain detailed records of your inquiries and provide thorough, documented responses. We're exploring additional support channels as we grow.

How can I report a bug or suggest a feature? ▼

We love hearing from our users! You can report bugs or suggest features through our contact form by selecting "Feedback & Suggestions" as the subject. Please provide as much detail as possible about the bug or feature idea.

What are your business hours? ▼

Our support team is available Monday through Friday, 9:00 AM to 6:00 PM EST. For urgent technical issues outside these hours, we have a limited on-call team that monitors critical systems.